FAQ

Refer to our Frequently Asked Questions for general queries if you have you have any particular query regarding anything please email us on cs@heileigdiamonds.com.au or fill out our contact us form, we will get back to you within no time.

We offer free shipping on orders over AUD$99. There is a flat rate AUD$29 applies on orders less than AUD$99.


We accept all major credit cards, paypal, direct bank transfer and cheque payments.


In order to offer best price possible to our valued customers we cut down on our inventory costs, we manufacture our products after receiving an order according to your selection. Products will be delivered within three weeks time from the date of your order with us.


Shopping online in our store is 100% safe and secure, please refer to privacy policy for more information. Data which you provide us for your order will be used to process your particular order and to give you delightful experience shopping with us. Your data will not be shared or used for any other purpose by any means.


After successfully placing an order with us, you will receive an email confirming your order and invoice, same day your order will be notified to our manufacturing department and within no time your product will be dispatched to you.


YES, you will receive an invoice in your email within no time ordering successfully with us.